Privacy Policy
Effective Date: March 2024
Introduction
At Prodigy Fire Solutions ("we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, and disclose information that we obtain about visitors to our website prodigyfiresolutions.com (the "Website"), users of our services, and the information we collect through various channels.
Information We Collect
Personal Information
When you use our Website or services, we may collect the following types of personal information:
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Contact Information: Name, email address, phone number, and mailing address.
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Property Details: Information about your property for survey and installation purposes.
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Payment Information: Payment card details and billing information, if applicable.
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Communication Data: Information you provide when you contact us with inquiries, including records and copies of your correspondence (e.g., email addresses).
Non-Personal Information
We also collect non-personal information about your interaction with our Website and services, including:
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Device Information: Information about your device, including IP address, browser type, and operating system.
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Usage Data: Details about your visit to our website, such as pages viewed, the time and date of your visit, and the referring website.
How We Collect Information
We collect information:
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Directly from You: When you provide it to us, such as when you fill out forms on our website, contact us for information, or engage our services.
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Automatically: As you navigate through the website, information is collected automatically through cookies and other tracking technologies.
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From Third Parties: We may receive information about you from third-party sources, including our business partners and social media platforms.
Use of Information
We use the information we collect for the following purposes:
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To Provide Services: To deliver and manage our bushfire suppression systems and related services.
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To Improve Our Website: To understand how our website is used and to enhance the user experience.
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To Communicate with You: To respond to your inquiries, provide customer support, and send you updates about our services.
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For Marketing: To send promotional materials and newsletters, if you have opted to receive them.
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To Process Transactions: To handle payments and billing information for our services.
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To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Disclosure of Information
We may disclose personal information:
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To Service Providers: To third-party service providers who assist us in operating our business and providing our services.
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To Comply with Legal Obligations: To comply with any court order, law, or legal process, including responding to government or regulatory requests.
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To Protect Rights and Safety: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Prodigy Fire Solutions, our customers, or others.
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With Your Consent: With your consent for other purposes not listed here.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no security measures are foolproof, and we cannot guarantee the absolute security of your information.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
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Access: The right to request access to your personal information.
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Correction: The right to request correction of inaccurate or incomplete personal information.
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Deletion: The right to request deletion of your personal information, subject to certain exceptions.
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Objection: The right to object to the processing of your personal information.
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Restriction: The right to request restriction of processing your personal information.
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Portability: The right to request the transfer of your personal information to another party.
To exercise these rights, please contact us using the contact information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Prodigy Fire Solutions
Email: admin@prodigyfiresolutions.com
Address:
2/75-79 Bay Street
Brighton
Victoria 3186
Thank you for trusting Prodigy Fire Solutions with your wildfire protection needs. We are committed to safeguarding your privacy as much as your home and ensuring a secure experience with our services.